Attach the output of the above commands to the bug report.)įind out if your printer gets detected by CUPS: The numbers must be supplied with three digits, zero-padded from the left, like "008:015". Replace "" and "" by the bus and device numbers from the "lsusb" output (not vendor and product ID). Please re-run this command if needed.Ĭheck whether the device files for the printer get created and the ownerships ("root lp") and permissions (non-HP: "crw-rw-r-", HP: "crw-rw-r-+") correctly set:ĭetermine the printer's device ID strings:Īnd choose the printer with the problem from the text menu, then copy the "deviceid" entry from the output (can be several lines).įor HP printers: Check that you have the latest version of HPLIP and whether HPLIP connects to them: Note: The USB bus and device addresses change if you turn off or unplug the printer. ![]()
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